Privacy Policy

Effective Date: 01/01/2025

At Air Climatisation VS, we value your privacy and are committed to protecting your personal information in accordance with the laws of Quebec and Canada, including the Act Respecting the Protection of Personal Information in the Private Sector (Law 25) and applicable federal privacy legislation.

1. Collection of Personal Information

We collect personal information only as necessary to provide our services, communicate with you, and meet legal obligations. Information we may collect includes:

  • Name, address, email, and phone number
  • Property details for service assessments
  • Billing and payment information
  • Feedback or reviews
  • Communications with our team

2. Use of Personal Information

Your personal information is used for the following purposes:

  • To schedule, deliver, and manage HVAC services
  • To process payments and provide invoices
  • To respond to inquiries and provide customer support
  • To send service updates, reminders, or promotional offers (only with consent)
  • To comply with legal and regulatory requirements

3. Sharing of Personal Information

We do not sell or rent your personal information. We may share your information with trusted third parties only when necessary, including:

  • Payment processors
  • Financing partners (e.g., Financeit)
  • Contractors or technicians involved in delivering service
  • Legal authorities when required by law

All third-party partners are required to maintain privacy safeguards consistent with this policy.

4. Consent

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and accounting obligations.

6. Your Rights

Under Law 25, you have the right to:

  • Access your personal information
  • Correct inaccurate or outdated information
  • Withdraw your consent
  • Request deletion of your personal information (subject to applicable laws)

To exercise these rights, contact us directly using the information below.

7. Data Security

We implement appropriate physical, technical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure.

8. Cookies and Analytics

Our website may use cookies or analytics tools to improve user experience and gather website traffic data. You can manage your cookie preferences through your browser settings.

9. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the “Effective Date” at the top of the policy and notify users as required by law.

10. Contact Us

If you have any questions or concerns about this policy or how we handle your personal information, you may contact us at:

Air Climatisation VS
420 19e Avenue, Lachine, QC
info@airclimatisationvs.ca

(438)520-2875